Faq

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Popular Questions

My package is prepaid. Do I need to show any document when collecting it?

Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport.

Can someone collect my package on my behalf?

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

My package is cash on delivery. Can someone pick it up on my behalf?

Yes. Please ensure your representative has your tracking number.

If I prepaid for my item, can I still reject or return it?

Yes. We will refund you 100% of the cost of the item plus your shipping fee. Our customer service agent will contact you within 2 business days to initiate a refund. To find out more about our return and refund policy, go to https://www.jumia.com.ng/returns-refunds/

How do I cancel my order?

You can cancel your order by contacting our Customer Service here. If your order has already been shipped, we will try to stop its delivery.
Please note that it is a bit difficult to hand pick one package out of tens of thousands of packages we process daily. You can simply reject the item on delivery and ignore any email or SMS regarding the delivery / pick-up of package.

Are all products on Jumia original and genuine?

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

Please contact us here if you think a product listed on our website does not meet these standards.

Do I need an account to shop on Jumia?

No, you don't need an existing account to shop with us. Simply register within 1 minute or login with your Facebook account.

How do I place an order?

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

Click on 'Buy Now' to add this product to your cart
Click on 'Cart' in the top right corner
Register an account or Login into your existing account by entering your Email and password
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option
Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here a few hours after your order placement.

How do I pay on Jumia?

You can choose from the different payment methods available on Jumia. Please find below the list of available payment methods:

Pay on Delivery (easy and simple at your doorstep)
JumiaPay
Credit/Debit Card

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

How can I return my product?

Step 1: Log your return request

Option 1: Go to Contact us and complete the form.
Option 2: Call our customer care at 0700 6000 000 or contact us here to create your return.

Step 2: Pack your product

Pack your product according to the return conditions.
Include all tags, accessories or free gifts you received

Step 3: Return your product

If you requested a pickup, we will contact you to arrange a pickup time.
If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions (no shipping charges will apply).

Click here to find out more